Cancellation and no-show policy at Hawaii Nails

How to cancel or reschedule a nail appointment at Hawaii Nails in Magna, Utah — windows, fees, and the short rule we ask of repeat guests.

2 min read policy

Cancellation and no-show policy at Hawaii Nails

Short version: 24 hours notice is the request, not a strict rule. The first miss is always free. Repeated late cancellations (3+ in a quarter) ask for a 50% deposit on the next booking. No-shows beyond that — rare, but real — we ask to switch to walk-in only.

This page exists because we're asked the policy weekly. We'd rather write it down once, plainly.

What we ask

24 hours notice for cancellations. A weekday appointment cancelled the night before lets us offer the slot to a walk-in or a regular waiting for a Saturday. A Saturday morning cancellation made Saturday morning leaves the chair empty — Saturdays before noon are our busiest window and the hardest to backfill.

Call, don't text or message. (801) 252-7002 reaches the front desk during open hours. Voicemail outside hours is checked first thing every morning. Instagram DMs and Facebook messages may take 24+ hours to see; don't rely on them for time-sensitive cancellations.

Same rule, all services. A 30-minute polish change and a 90-minute full dip with art use different chair time, but the policy is the same — we'd rather know early than late, regardless of the booking length.

What we don't do

  • No automatic fee for a first or second late cancellation. Life happens. Sick kids, car trouble, work emergencies — we've all been there.
  • No double-booking to protect against cancellations. The chair you booked is the chair held for you.
  • No public shaming for missed appointments. We track it privately to know when to ask for a deposit, not to call anyone out.

When we do ask for a deposit

If a guest has cancelled within the 24-hour window 3+ times in a single quarter — or no-showed twice — we ask for a 50% pre-pay on the next booking. The pre-pay applies to the service if you show up; it's only forfeit if you no-show or cancel inside the day.

This isn't punitive. It's a sustainability ask. A repeated empty chair on Saturday morning is the difference between a busy weekend and a slow one for the technicians who depend on tips.

Reschedules vs cancellations

A reschedule moves your existing booking to a new date or time. Free, no notice window, just call. We'd rather have you on the books at the right time than chasing the wrong time.

A cancellation removes the booking entirely. That's the one with the 24-hour ask.

If you're unsure whether to reschedule or cancel, default to reschedule. You can always cancel the new date later if your week doesn't resolve.

Walk-ins are always an option

Walk-ins are welcome Monday through Saturday. If you've cancelled an appointment and want to swing by later that week, no booking, no commitment — just show up. Weekday afternoons are easiest. Saturdays before noon, expect a wait.

How to reach us

  • Phone: (801) 252-7002 — fastest
  • In person: 8039 West 3500 South, Magna, Utah 84044
  • Hours: see Visit for current opening hours

Call the same day if something comes up. We'd rather hear from you than wonder.

Quick answers

Common questions

Twenty-four hours is the standard request. A same-day cancellation is fine when something legitimate comes up — illness, child care, a work emergency — and we never charge for the first one. Three or more inside the same quarter is when we ask for a card on file going forward.
No flat fee. Repeated late cancellations (3+ in a quarter) or no-shows ask for a 50% pre-pay on the next booking. First-time misses are free. We'd rather keep the chair filled than collect a fee.
Missing your appointment without notice, or arriving more than 15 minutes late without calling. We hold the chair for 10 minutes after the booked time, then offer it to a walk-in. Call at (801) 252-7002 the moment you know you're running late and we'll almost always work it out.
Yes. Reschedules are free, no notice window. The 24-hour ask only applies to outright cancellations because we lose the chair entirely. A reschedule moves the booking, not erases it.
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